Cita APA (7th ed.)

Bessler, J. M. (1994). Putting service into library staff training: A patron-centered guide. American Library Association.

Cita Chicago (17th ed.)

Bessler, Joanne M. Putting Service into Library Staff Training: A Patron-centered Guide. Chicago: American Library Association, 1994.

Cita MLA (9th ed.)

Bessler, Joanne M. Putting Service into Library Staff Training: A Patron-centered Guide. American Library Association, 1994.