APA (7th ed.) Citation

Bessler, J. M. (1994). Putting service into library staff training: A patron-centered guide. American Library Association.

Chicago Style (17th ed.) Citation

Bessler, Joanne M. Putting Service into Library Staff Training: A Patron-centered Guide. Chicago: American Library Association, 1994.

MLA (9th ed.) Citation

Bessler, Joanne M. Putting Service into Library Staff Training: A Patron-centered Guide. American Library Association, 1994.