Jablonski, J. R. (1992). Implementing TQM: Competing in the nineties through total quality management (2nd ed.). Pfeiffer.
Chicago (17e ed.) BronvermeldingJablonski, Joseph R. Implementing TQM: Competing in the Nineties Through Total Quality Management. 2nd ed. Amsterdam: Pfeiffer, 1992.
MLA (9e ed.) BronvermeldingJablonski, Joseph R. Implementing TQM: Competing in the Nineties Through Total Quality Management. 2nd ed. Pfeiffer, 1992.
Let op: Deze citaties zijn niet altijd 100% accuraat.