Using email effectively - Lamb, Linda; Peek, Jerry (Sebastopol, Calif. O'Reilly & Assoc., 1995)
SUMMARY: With first-person anecdotes, examples and general observations, Using Email Effectively shortens the learning-from-experience curve for all mailers, so you can quickly be productive and send mail that looks intelligent to others
Keywords: Electronic mail systems - Handbooks, manuals, etc..