Field, P., & Susskind, L. (1996). Dealing with an angry public: The mutual gains approach to resolving disputes. Free Press.
Cita Chicago Style (17a ed.)Field, Patrick, y Lawrence Susskind. Dealing with an Angry Public: The Mutual Gains Approach to Resolving Disputes. New York: Free Press, 1996.
Cita MLA (9a ed.)Field, Patrick, y Lawrence Susskind. Dealing with an Angry Public: The Mutual Gains Approach to Resolving Disputes. Free Press, 1996.
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