Study of call center agents' commitment and willingness to stay - Manegdeg, Reynold Ferdinand G.; Aganon, Marie E.; Amante, Maragtas S.V.; Sibal, Jorge V. (2007)
Thesis ( M.I.R. ) : University of the Philippines, Diliman.
Keywords: Call centers -- Personnel management. -- Philippines; Call centers -- Employees -- Job satisfaction. -- Philippines; Industrial relations -- Philippines; Employee motivation -- Philippines