TY  - BOOK
T1  - Cases in call center management great ideas (th)at work
A1  - Feinberg, Richard
A2  - Ruyter, Ko de
A2  - Bennington, Lynne
LA  - English
PP  - Munbai, India
PB  - Jaico Pub.
YR  - 2005
UL  - https://tuklas.up.edu.ph/Record/UP-99796217605551294
OP  - 356
CN  - HE 8788 F45 2005
SN  - 8179924424
KW  - Call centers : Management : Case studies.
ER  -