APA (7th ed.) Citation

Sharp, D. (2003). Call center operation: Design, operation and maintenence. Digital Press.

Chicago Style (17th ed.) Citation

Sharp, Duane. Call Center Operation: Design, Operation and Maintenence. Amsterdam: Digital Press, 2003.

MLA (9th ed.) Citation

Sharp, Duane. Call Center Operation: Design, Operation and Maintenence. Digital Press, 2003.

Warning: These citations may not always be 100% accurate.