APA (7th ed.) Citation

Knox, S. (2003). Customer relationship management: Perspectives from the marketplace. Butterworth-Heinemann.

Chicago Style (17th ed.) Citation

Knox, Simon. Customer Relationship Management: Perspectives from the Marketplace. Oxford: Butterworth-Heinemann, 2003.

MLA (9th ed.) Citation

Knox, Simon. Customer Relationship Management: Perspectives from the Marketplace. Butterworth-Heinemann, 2003.

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