Cita APA

Besterfield, D. H. (2003). Total quality management (3rd ed.). Prentice Hall.

Citación estilo Chicago

Besterfield, Dale H. Total Quality Management. 3rd ed. Upper Saddle River, N.J: Prentice Hall, 2003.

Cita MLA

Besterfield, Dale H. Total Quality Management. 3rd ed. Prentice Hall, 2003.