Cita APA (7th ed.)

Besterfield, D. H. (2003). Total quality management (3rd ed.). Prentice Hall.

Cita Chicago (17th ed.)

Besterfield, Dale H. Total Quality Management. 3rd ed. Upper Saddle River, N.J: Prentice Hall, 2003.

Cita MLA (9th ed.)

Besterfield, Dale H. Total Quality Management. 3rd ed. Prentice Hall, 2003.