Style de citation APA (7e éd.)

Besterfield, D. H. (2003). Total quality management (3rd ed.). Prentice Hall.

Style de citation Chicago (17e éd.)

Besterfield, Dale H. Total Quality Management. 3rd ed. Upper Saddle River, N.J: Prentice Hall, 2003.

Style de citation MLA (9e éd.)

Besterfield, Dale H. Total Quality Management. 3rd ed. Prentice Hall, 2003.