Carlaw, M. (2003). Managing and motivating contact center employees: Tools and techniques for inspiring outstanding performance from your frontline staff. McGraw-Hill.
शिकागो शैली (17वां संस्करण) प्रशस्ति पत्रCarlaw, Malcolm. Managing and Motivating Contact Center Employees: Tools and Techniques for Inspiring Outstanding Performance from Your Frontline Staff. New York: McGraw-Hill, 2003.
एमएलए (9वां संस्करण) प्रशस्ति पत्रCarlaw, Malcolm. Managing and Motivating Contact Center Employees: Tools and Techniques for Inspiring Outstanding Performance from Your Frontline Staff. McGraw-Hill, 2003.
चेतावनी: ये उद्धरण हमेशा 100% सटीक नहीं हो सकते हैं.