Kessler, S. (1996). Measuring and managing customer satisfaction: Going for the gold. CEEM Information Services.
Цитирование в стиле Чикаго (17-е изд.)Kessler, Sheila. Measuring and Managing Customer Satisfaction: Going for the Gold. Fairfax, Va: CEEM Information Services, 1996.
Цитирование MLA (9-е изд.)Kessler, Sheila. Measuring and Managing Customer Satisfaction: Going for the Gold. CEEM Information Services, 1996.
Предупреждение: эти цитированмия не могут быть всегда правильны на 100%.