00000cam a22000004a 4500 UP-99796217605550591 Buklod 20230503092542.0 a r |||| u| ta 021007s2001 xx r |||| u|eng d 0750652446 (iLib)UPD-00000336939 DSOLAIR eng dmluc HD 9980.5 L38 Lashley, Conrad Empowerment HR strategies for service excellence Conrad Lashley. Oxford Butterworth Heinemann 2001. xvii, 300 p. The hospitality, leisure and tourism series. Service industries Management. Service industries Quality control. Customer services Management. The hospitality, leisure and tourism series. Book FO Monograph UPD DAIT HD 9980.5 L38 UPD DCPA HD 9980.5 L38 Book