APA (7th ed.) Citation

Katsh, E., & Rifkin, J. (2001). Online dispute resolution: Resolving conflicts in cyberspace. Jossey-Bass.

Chicago Style (17th ed.) Citation

Katsh, Ethan, and Janet Rifkin. Online Dispute Resolution: Resolving Conflicts in Cyberspace. San Francisco, Calif: Jossey-Bass, 2001.

MLA (9th ed.) Citation

Katsh, Ethan, and Janet Rifkin. Online Dispute Resolution: Resolving Conflicts in Cyberspace. Jossey-Bass, 2001.