Besterfield, D. H. (1999). Total quality management (2nd ed.). Prentice Hall.
芝加哥风格引文Besterfield, Dale H. Total Quality Management. 2nd ed. Upper Saddle River, New Jersey: Prentice Hall, 1999.
MLA引文Besterfield, Dale H. Total Quality Management. 2nd ed. Prentice Hall, 1999.
警告：这些引文格式不一定是100％准确.