APA (7th ed.) Citation

Besterfield, D. H. (1999). Total quality management (2nd ed.). Prentice Hall.

Chicago Style (17th ed.) Citation

Besterfield, Dale H. Total Quality Management. 2nd ed. Upper Saddle River, New Jersey: Prentice Hall, 1999.

MLA (9th ed.) Citation

Besterfield, Dale H. Total Quality Management. 2nd ed. Prentice Hall, 1999.