APA (7th ed.) Citation

Hayes, J., & Bredge, F. (1998). Managing customer services. Gower.

Chicago Style (17th ed.) Citation

Hayes, Jenny, and Frances Bredge. Managing Customer Services. Aldershot, Hants: Gower, 1998.

MLA (9th ed.) Citation

Hayes, Jenny, and Frances Bredge. Managing Customer Services. Gower, 1998.