Cita APA (7a ed.)

Clemmer, J., & Sheehy, B. (1992). Firing on all cylinders: The service quality system for high-powered corporate performance /Jim Clemmer with Bary Sheehy and Archieve International/Zenger-Miller Associates. Irwin.

Cita Chicago Style (17a ed.)

Clemmer, Jim, y Bary Sheehy. Firing on All Cylinders: The Service Quality System for High-powered Corporate Performance /Jim Clemmer with Bary Sheehy and Archieve International/Zenger-Miller Associates. New York: Irwin, 1992.

Cita MLA (9a ed.)

Clemmer, Jim, y Bary Sheehy. Firing on All Cylinders: The Service Quality System for High-powered Corporate Performance /Jim Clemmer with Bary Sheehy and Archieve International/Zenger-Miller Associates. Irwin, 1992.