APA aipamena

Han, F., & Leong, D. (1996). Productivity and service quality: An essential reading for service providers. Prentice Hall.

Chicago Style aipamena

Han, Flora, and Debbie Leong. Productivity and Service Quality: An Essential Reading for Service Providers. Singapore: Prentice Hall, 1996.

MLA aipamena

Han, Flora, and Debbie Leong. Productivity and Service Quality: An Essential Reading for Service Providers. Prentice Hall, 1996.