APA (7th ed.) Citation

Spencer, L. M. (1995). Reengineering human resources: Achieving radical increases in service quality - with 50. Wiley.

Chicago Style (17th ed.) Citation

Spencer, Lyle M. Reengineering Human Resources: Achieving Radical Increases in Service Quality - with 50. New York: Wiley, 1995.

MLA (9th ed.) Citation

Spencer, Lyle M. Reengineering Human Resources: Achieving Radical Increases in Service Quality - with 50. Wiley, 1995.