Saylor, J. H., & Saylor, J. H. (1996). TQM simplified: A practical guide (2nd ed.). McGraw-Hill.
芝加哥风格引文Saylor, James H., 与 James H. Saylor. TQM Simplified: A Practical Guide. 2nd ed. New York: McGraw-Hill, 1996.
MLA引文Saylor, James H., 与 James H. Saylor. TQM Simplified: A Practical Guide. 2nd ed. McGraw-Hill, 1996.
警告:这些引文格式不一定是100%准确.