Saylor, J. H., & Saylor, J. H. (1996). TQM simplified: A practical guide (2nd ed.). McGraw-Hill.
Chicago (17e ed.) BronvermeldingSaylor, James H., en James H. Saylor. TQM Simplified: A Practical Guide. 2nd ed. New York: McGraw-Hill, 1996.
MLA (9e ed.) BronvermeldingSaylor, James H., en James H. Saylor. TQM Simplified: A Practical Guide. 2nd ed. McGraw-Hill, 1996.
Let op: Deze citaties zijn niet altijd 100% accuraat.