Saylor, J. H., & Saylor, J. H. (1996). TQM simplified: A practical guide (2nd ed.). McGraw-Hill.
Lua i Stíl Chicago (17ú heag.)Saylor, James H., agus James H. Saylor. TQM Simplified: A Practical Guide. 2nd ed. New York: McGraw-Hill, 1996.
Lua MLA (9ú heag.)Saylor, James H., agus James H. Saylor. TQM Simplified: A Practical Guide. 2nd ed. McGraw-Hill, 1996.
Rabhadh: Seans nach mbeach na luanna seo go hiomlán cruinn i ngach uile chás.