Saylor, J. H., & Saylor, J. H. (1996). TQM simplified: A practical guide (2nd ed.). McGraw-Hill.
Chicago Style aipamenaSaylor, James H., and James H. Saylor. TQM Simplified: A Practical Guide. 2nd ed. New York: McGraw-Hill, 1996.
MLA aipamenaSaylor, James H., and James H. Saylor. TQM Simplified: A Practical Guide. 2nd ed. McGraw-Hill, 1996.
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