Cita APA (7th ed.)

Saylor, J. H., & Saylor, J. H. (1996). TQM simplified: A practical guide (2nd ed.). McGraw-Hill.

Cita Chicago (17th ed.)

Saylor, James H., i James H. Saylor. TQM Simplified: A Practical Guide. 2nd ed. New York: McGraw-Hill, 1996.

Cita MLA (9th ed.)

Saylor, James H., i James H. Saylor. TQM Simplified: A Practical Guide. 2nd ed. McGraw-Hill, 1996.