Markham, U. (1996). Managing conflict: How to deal with difficult situation at work. Thorson.
Chicago-Zitierstil (17. Ausg.)Markham, Ursula. Managing Conflict: How to Deal with Difficult Situation at Work. London: Thorson, 1996.
MLA-Zitierstil (9. Ausg.)Markham, Ursula. Managing Conflict: How to Deal with Difficult Situation at Work. Thorson, 1996.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.