Berk, J., & Berk, S. (1995). Total quality management: Implementing continuous improvement. S. Abdul Majeed & Co. in assoc. with Sterling Pub.
Lua i Stíl Chicago (17ú heag.)Berk, Joseph, agus Susan Berk. Total Quality Management: Implementing Continuous Improvement. Kuala Lumpur, Malaysia: S. Abdul Majeed & Co. in assoc. with Sterling Pub, 1995.
Lua MLA (9ú heag.)Berk, Joseph, agus Susan Berk. Total Quality Management: Implementing Continuous Improvement. S. Abdul Majeed & Co. in assoc. with Sterling Pub, 1995.
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