Camp, R. C. (1995). Business process benchmarking: Finding and implementing best practices. ASQC Quality Press.
芝加哥风格引文Camp, Robert C. Business Process Benchmarking: Finding and Implementing Best Practices. Milwaukee, Wis: ASQC Quality Press, 1995.
MLA引文Camp, Robert C. Business Process Benchmarking: Finding and Implementing Best Practices. ASQC Quality Press, 1995.
警告：这些引文格式不一定是100％准确.