Camp, R. C. (1995). Business process benchmarking: Finding and implementing best practices. ASQC Quality Press.
Chicago-referens (17:e uppl.)Camp, Robert C. Business Process Benchmarking: Finding and Implementing Best Practices. Milwaukee, Wis: ASQC Quality Press, 1995.
MLA-referens (9:e uppl.)Camp, Robert C. Business Process Benchmarking: Finding and Implementing Best Practices. ASQC Quality Press, 1995.
Varning: dessa hänvisningar är inte alltid fullständigt riktiga.