Camp, R. C. (1995). Business process benchmarking: Finding and implementing best practices. ASQC Quality Press.
Citação norma ChicagoCamp, Robert C. Business Process Benchmarking: Finding and Implementing Best Practices. Milwaukee, Wis: ASQC Quality Press, 1995.
Citação norma MLACamp, Robert C. Business Process Benchmarking: Finding and Implementing Best Practices. ASQC Quality Press, 1995.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.