Camp, R. C. (1995). Business process benchmarking: Finding and implementing best practices. ASQC Quality Press.
Lua i Stíl Chicago (17ú heag.)Camp, Robert C. Business Process Benchmarking: Finding and Implementing Best Practices. Milwaukee, Wis: ASQC Quality Press, 1995.
Lua MLA (9ú heag.)Camp, Robert C. Business Process Benchmarking: Finding and Implementing Best Practices. ASQC Quality Press, 1995.
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