Camp, R. C. (1995). Business process benchmarking: Finding and implementing best practices. ASQC Quality Press.
Style de citation Chicago (17e éd.)Camp, Robert C. Business Process Benchmarking: Finding and Implementing Best Practices. Milwaukee, Wis: ASQC Quality Press, 1995.
Style de citation MLA (9e éd.)Camp, Robert C. Business Process Benchmarking: Finding and Implementing Best Practices. ASQC Quality Press, 1995.
Attention : ces citations peuvent ne pas être correctes à 100%.