Cita APA (7a ed.)

Camp, R. C. (1995). Business process benchmarking: Finding and implementing best practices. ASQC Quality Press.

Cita Chicago Style (17a ed.)

Camp, Robert C. Business Process Benchmarking: Finding and Implementing Best Practices. Milwaukee, Wis: ASQC Quality Press, 1995.

Cita MLA (9a ed.)

Camp, Robert C. Business Process Benchmarking: Finding and Implementing Best Practices. ASQC Quality Press, 1995.