Carpenter, S. L., & Kennedy, W. J. D. (1988). Managing public disputes: A practical guide to handling conflict and reaching agreements. Jossey-Bass.
Citação norma ChicagoCarpenter, Susan L., and W. J. D. Kennedy. Managing Public Disputes: A Practical Guide to Handling Conflict and Reaching Agreements. San Francisco: Jossey-Bass, 1988.
Citação norma MLACarpenter, Susan L., and W. J. D. Kennedy. Managing Public Disputes: A Practical Guide to Handling Conflict and Reaching Agreements. Jossey-Bass, 1988.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.