APA (7th ed.) Citation

Flanigan, E. M. (1995). Process improvement: Enhancing your organization's effectiveness. Crisp Publications, Inc.

Chicago Style (17th ed.) Citation

Flanigan, Eileen M. Process Improvement: Enhancing Your Organization's Effectiveness. Menlo Park, California: Crisp Publications, Inc, 1995.

MLA (9th ed.) Citation

Flanigan, Eileen M. Process Improvement: Enhancing Your Organization's Effectiveness. Crisp Publications, Inc, 1995.