APA (7th ed.) Citation

Ford, R. C., & Heaton, C. P. (2000). Managing the guest experience in hospitality. Delmar/Thomson Learning.

Chicago Style (17th ed.) Citation

Ford, Robert Clayton, and Cherrill P. Heaton. Managing the Guest Experience in Hospitality. Albany, NY: Delmar/Thomson Learning, 2000.

MLA (9th ed.) Citation

Ford, Robert Clayton, and Cherrill P. Heaton. Managing the Guest Experience in Hospitality. Delmar/Thomson Learning, 2000.