Cita APA (7th ed.)

Ford, R. C., & Heaton, C. P. (2000). Managing the guest experience in hospitality. Delmar/Thomson Learning.

Cita Chicago (17th ed.)

Ford, Robert Clayton, i Cherrill P. Heaton. Managing the Guest Experience in Hospitality. Albany, NY: Delmar/Thomson Learning, 2000.

Cita MLA (9th ed.)

Ford, Robert Clayton, i Cherrill P. Heaton. Managing the Guest Experience in Hospitality. Delmar/Thomson Learning, 2000.