APA (7th ed.) Citation

Blanchard, K., Bowles, S. M., & Mackay, H. (1993). Raving fans: A revolutionary approach to customer service. The Business Library.

Chicago Style (17th ed.) Citation

Blanchard, Kenenth, Sheldon M. Bowles, and Harvey Mackay. Raving Fans: A Revolutionary Approach to Customer Service. Melbourne: The Business Library, 1993.

MLA (9th ed.) Citation

Blanchard, Kenenth, et al. Raving Fans: A Revolutionary Approach to Customer Service. The Business Library, 1993.