Blanchard, K., Bowles, S. M., & Mackay, H. (1993). Raving fans: A revolutionary approach to customer service. The Business Library.
芝加哥风格引文Blanchard, Kenenth, Sheldon M. Bowles, 与 Harvey Mackay. Raving Fans: A Revolutionary Approach to Customer Service. Melbourne: The Business Library, 1993.
MLA引文Blanchard, Kenenth, et al. Raving Fans: A Revolutionary Approach to Customer Service. The Business Library, 1993.
警告：这些引文格式不一定是100％准确.