The Culinary Institute of America. (2001). Remarkable service: A guide to winning and keeping customers for food servers, managers, and restaurant owners. Wiley.
Citação norma ChicagoThe Culinary Institute of America. Remarkable Service: A Guide to Winning and Keeping Customers for Food Servers, Managers, and Restaurant Owners. New York: Wiley, 2001.
Citação norma MLAThe Culinary Institute of America. Remarkable Service: A Guide to Winning and Keeping Customers for Food Servers, Managers, and Restaurant Owners. Wiley, 2001.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.