The Culinary Institute of America. (2001). Remarkable service: A guide to winning and keeping customers for food servers, managers, and restaurant owners. Wiley.
Cita Chicago (17th ed.)The Culinary Institute of America. Remarkable Service: A Guide to Winning and Keeping Customers for Food Servers, Managers, and Restaurant Owners. New York: Wiley, 2001.
Cita MLA (9th ed.)The Culinary Institute of America. Remarkable Service: A Guide to Winning and Keeping Customers for Food Servers, Managers, and Restaurant Owners. Wiley, 2001.
Atenció: Aquestes cites poden no estar 100% correctes.