APA (7. basım) Alıntı

Harris, E. K. (2000). Customer service: A practical approach (2nd ed.). Prentice Hall.

Chicago Style (17. basım) Atıf

Harris, Elaine K. Customer Service: A Practical Approach. 2nd ed. Upper Saddle River, N.J: Prentice Hall, 2000.

MLA (9th ed.) Atıf

Harris, Elaine K. Customer Service: A Practical Approach. 2nd ed. Prentice Hall, 2000.