Cita APA (7th ed.)

Rossiter, J. (1996). Total quality management: Mastering your small business. Upstart Pub. Co.

Cita Chicago (17th ed.)

Rossiter, Jill. Total Quality Management: Mastering Your Small Business. Chicago, Ill: Upstart Pub. Co, 1996.

Cita MLA (9th ed.)

Rossiter, Jill. Total Quality Management: Mastering Your Small Business. Upstart Pub. Co, 1996.