APA (7th ed.) Citation

Fitzsimmons, J. A., & Fitzsimmons, M. J. (1994). Service management for competitive advantage. McGraw-Hill.

Chicago Style (17th ed.) Citation

Fitzsimmons, James A., and Mona J. Fitzsimmons. Service Management for Competitive Advantage. New York: McGraw-Hill, 1994.

MLA (9th ed.) Citation

Fitzsimmons, James A., and Mona J. Fitzsimmons. Service Management for Competitive Advantage. McGraw-Hill, 1994.