Shriver, S. J. (1988). Managing quality services. Educational Institute of the American Hotel & Motel Association.
Chicago Style (17th ed.) CitationShriver, Stephen J. Managing Quality Services. East Lansing, Mich: Educational Institute of the American Hotel & Motel Association, 1988.
MLA (9th ed.) CitationShriver, Stephen J. Managing Quality Services. Educational Institute of the American Hotel & Motel Association, 1988.
Warning: These citations may not always be 100% accurate.