Cita APA (7th ed.)

Shriver, S. J. (1988). Managing quality services. Educational Institute of the American Hotel & Motel Association.

Cita Chicago (17th ed.)

Shriver, Stephen J. Managing Quality Services. East Lansing, Mich: Educational Institute of the American Hotel & Motel Association, 1988.

Cita MLA (9th ed.)

Shriver, Stephen J. Managing Quality Services. Educational Institute of the American Hotel & Motel Association, 1988.