APA (7e ed.) Bronvermelding

Silverman, L. L., & Propst, A. L. (1999). Critical shift: The future of quality in organizational performance. ASQ Quality Press.

Chicago (17e ed.) Bronvermelding

Silverman, Lori L., en Annabeth L. Propst. Critical Shift: The Future of Quality in Organizational Performance. Milwaukee: ASQ Quality Press, 1999.

MLA (9e ed.) Bronvermelding

Silverman, Lori L., en Annabeth L. Propst. Critical Shift: The Future of Quality in Organizational Performance. ASQ Quality Press, 1999.