Silverman, L. L., & Propst, A. L. (1999). Critical shift: The future of quality in organizational performance. ASQ Quality Press.
Chicagoスタイル(17版)引用形式Silverman, Lori L., , Annabeth L. Propst. Critical Shift: The Future of Quality in Organizational Performance. Milwaukee: ASQ Quality Press, 1999.
MLA(9版)引用形式Silverman, Lori L., , Annabeth L. Propst. Critical Shift: The Future of Quality in Organizational Performance. ASQ Quality Press, 1999.
警告: この引用は必ずしも正確ではありません.