Citazione Stile APA (7a Edizione)

Silverman, L. L., & Propst, A. L. (1999). Critical shift: The future of quality in organizational performance. ASQ Quality Press.

Citazione stile Chigago Style (17a edizione)

Silverman, Lori L., e Annabeth L. Propst. Critical Shift: The Future of Quality in Organizational Performance. Milwaukee: ASQ Quality Press, 1999.

Citatione MLA (9a ed.)

Silverman, Lori L., e Annabeth L. Propst. Critical Shift: The Future of Quality in Organizational Performance. ASQ Quality Press, 1999.