APA način citiranja (7. izdanje)

Silverman, L. L., & Propst, A. L. (1999). Critical shift: The future of quality in organizational performance. ASQ Quality Press.

Čikaški stil citiranja (17. izdanje)

Silverman, Lori L., i Annabeth L. Propst. Critical Shift: The Future of Quality in Organizational Performance. Milwaukee: ASQ Quality Press, 1999.

MLA način citiranja (9. izdanje)

Silverman, Lori L., i Annabeth L. Propst. Critical Shift: The Future of Quality in Organizational Performance. ASQ Quality Press, 1999.