APA (7 वां संस्करण) प्रशस्ति पत्र

Silverman, L. L., & Propst, A. L. (1999). Critical shift: The future of quality in organizational performance. ASQ Quality Press.

शिकागो शैली (17वां संस्करण) प्रशस्ति पत्र

Silverman, Lori L., और Annabeth L. Propst. Critical Shift: The Future of Quality in Organizational Performance. Milwaukee: ASQ Quality Press, 1999.

एमएलए (9वां संस्करण) प्रशस्ति पत्र

Silverman, Lori L., और Annabeth L. Propst. Critical Shift: The Future of Quality in Organizational Performance. ASQ Quality Press, 1999.