Silverman, L. L., & Propst, A. L. (1999). Critical shift: The future of quality in organizational performance. ASQ Quality Press.
Style de citation Chicago (17e éd.)Silverman, Lori L., et Annabeth L. Propst. Critical Shift: The Future of Quality in Organizational Performance. Milwaukee: ASQ Quality Press, 1999.
Style de citation MLA (9e éd.)Silverman, Lori L., et Annabeth L. Propst. Critical Shift: The Future of Quality in Organizational Performance. ASQ Quality Press, 1999.
Attention : ces citations peuvent ne pas être correctes à 100%.