Cita APA (7th ed.)

Silverman, L. L., & Propst, A. L. (1999). Critical shift: The future of quality in organizational performance. ASQ Quality Press.

Cita Chicago (17th ed.)

Silverman, Lori L., i Annabeth L. Propst. Critical Shift: The Future of Quality in Organizational Performance. Milwaukee: ASQ Quality Press, 1999.

Cita MLA (9th ed.)

Silverman, Lori L., i Annabeth L. Propst. Critical Shift: The Future of Quality in Organizational Performance. ASQ Quality Press, 1999.