APA (7th ed.) Citation

Chang, R. Y., & Kelly, P. K. (1994). Improving through benchmarking: A practical guide to achieving peak process performance. Wheeler Pub.

Chicago Style (17th ed.) Citation

Chang, Richard Y., and P. Keith Kelly. Improving Through Benchmarking: A Practical Guide to Achieving Peak Process Performance. New Delhi: Wheeler Pub, 1994.

MLA (9th ed.) Citation

Chang, Richard Y., and P. Keith Kelly. Improving Through Benchmarking: A Practical Guide to Achieving Peak Process Performance. Wheeler Pub, 1994.