Chang, R. Y., & Kelly, P. K. (1994). Improving through benchmarking: A practical guide to achieving peak process performance. Wheeler Pub.
Chicago Style (17. basım) AtıfChang, Richard Y., ve P. Keith Kelly. Improving Through Benchmarking: A Practical Guide to Achieving Peak Process Performance. New Delhi: Wheeler Pub, 1994.
MLA (9th ed.) AtıfChang, Richard Y., ve P. Keith Kelly. Improving Through Benchmarking: A Practical Guide to Achieving Peak Process Performance. Wheeler Pub, 1994.
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