Cita APA (7th ed.)

Chang, R. Y., & Kelly, P. K. (1994). Improving through benchmarking: A practical guide to achieving peak process performance. Wheeler Pub.

Cita Chicago (17th ed.)

Chang, Richard Y., i P. Keith Kelly. Improving Through Benchmarking: A Practical Guide to Achieving Peak Process Performance. New Delhi: Wheeler Pub, 1994.

Cita MLA (9th ed.)

Chang, Richard Y., i P. Keith Kelly. Improving Through Benchmarking: A Practical Guide to Achieving Peak Process Performance. Wheeler Pub, 1994.